Record Details
Cross-cultural awareness for the reference desk
ScholarsArchive at Oregon State University
| Field | Value |
|---|---|
| Title | Cross-cultural awareness for the reference desk |
| Names |
Mellinger, Margaret
(creator) Wilkinson, Richenda (creator) |
| Date Issued | 2003-04 (iso8601) |
| Internet Media Type | application/msword |
| Abstract | Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles in reference encounters and in our interactions with library staff. Recognizing these differences will help us create an inclusive work environment and provide high-quality reference service to our communities. In this session, we will use exercises and small group discussion to explore cultural patterns to gain a deeper understanding of ourselves. The presenters will also share tips, highlights, challenges, and resources gathered during their efforts to develop training for staff at the OSU Libraries. |
| Genre | Learning Object |
| Topic | Diversity |
| Identifier | Oregon Library Association, Annual Conference, Eugene Oregon |
